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CUSTOMER SERVICE TEAM MEMBER

  • Receives all customer orders, entry and handles disposition of problems/concerns. Handles special projects as assigned.
  • Responsible for sales order entry, customer phone calls, return authorizations (RMAs) and issuing product credits
  • Managing order backlogs and delivery information to customer satisfaction
  • Interact heavily with customers via phone and email in resolving technical and/or product order issues.
  • Coordinates with other departments on any complex part or service situation.
  • Ensure timely and accurate delivery of orders to customers and entry of customer purchase orders into system
  • Create spreadsheets, presentations and documents using Microsoft PowerPoint, Excel, and Word. Prepares written reports of activities including sales orders, backlog, order and trend information, etc.
  • Researches warranty information; determines and authorizes warranty coverages or customer charges for repairs as appropriate; inspects warranty parts replaced, maintains proper repair standards. (If handling RMAs).
  • Provides technical assistance and training to all sales representatives and factory/field service personnel as needed.
  • Reports quality or any other pertinent customer concerns to the Director of Quality Assurance and other management as appropriate to diagnose and resolve.
  • Liaison with various departments including operations, sales, product management and accounting.
  • Other duties as assigned by manager.

The position is currently located in Yonkers, New York.  Candidates must be willing to relocate to Denver, Colorado in the future.

For additional requirements and to apply, please send your resume and information to either the address on our contacts page (attention Human Resources) or email to careers@altmanlighting.com.